1. How long can you keep frozen lumpia?
..... Cook your Lumpia within 2 days of arrival or freeze your Lumpia in the freezer for up to 3-4 months.
2. How do you keep your product frozen during shipping?
..... The lumpia is sealed in plastic bags, then use a frozen safe non toxic, leak proof gel refrigerant and dry ice. It is then packaged in a recyclable, cushioned thermal food bubble mailer and placed inside a box for mailing.
Once you have placed your order, we will begin assembling your order. You package will be shipped on the following Monday, Tuesday or Wednesday. If you order Thursday through Sunday your order will be send out Monday afternoon. Orders placed after 2 pm will be shipped the following day. Orders placed after 2 pm on Wednesday will be shipped the following Monday unless you pay the extra cost for overnight shipping. All packages are shipped via USPS or UPS and will arrive within 2 business days.
Since packages contain perishable items, we suggest you secure you package as soon as possible. Deliveries to P.O. boxes are not recommended.
There are no returns.
Once your Lumpia arrive please inspect your items. Check for any tearing on plastic or imperfections on the product caused by delivery. If there are defects, contact us within 2 days through our website. Someone will answer in 24-48 hrs and discuss options regarding your situation.